Refund and Replacement Policy
1. General No-Refund Policy At Prime Horizon, we deal exclusively in digital products and e-books. Due to the nature of digital downloads, once a file is downloaded or accessed, it can be immediately copied, consumed, and used. For this reason, all sales are considered final, and we do not facilitate or offer refunds, returns, or cancellations under normal circumstances. Please note that we do not offer refunds if you accidentally purchase the wrong product.
2. The Only Exception: Incorrect File Delivery (Technical Error) The only scenario where a replacement or refund will be provided is if a technical error (such as a system or Shopify glitch on our end) causes you to receive or download a completely different file than the specific product you purchased.
3. 14-Hour Time Limit for Claims If you experience the technical error mentioned above and receive the wrong file, you must report it to our support team within 14 hours of your purchase. No refunds or replacements will be processed if the request is made after 14 hours of the purchase time, under any circumstances.
4. How to Request a Resolution To claim a replacement or refund within the strictly enforced 14-hour window, please contact our support team immediately. Kindly include your Order Number, the name of the product you originally purchased, and a description or screenshot of the incorrect file you received so we can verify the error and resolve it quickly.
Contact Us: Email: [Your Support Email Address, e.g., support@primehorizon.com]