Contact

Contact & Support

Get in Touch with Prime Horizon

We are here to assist you! Whether you have a question about our e-books, need help with your recent order, or want to inquire about a Resell License, our support team is always ready to help.

How to Reach Us

The best and fastest way to reach our support team is via email.

• Email: [Your Support Email Address, e.g., support@primehorizon.com]

• Response Time: We aim to respond to all inquiries within 24 to 48 hours during regular business days.

For Order-Related Inquiries

To help us resolve your issue as quickly as possible, please ensure you include the following details in your email:

1. Your Full Name

2. The Email Address you used during checkout

3. Your Order Number

4. A clear description of your issue or question

Important Note for Incorrect File Downloads: As per our Refund and Replacement Policy, if you received an incorrect file due to a technical error, you must notify us within 14 hours of your purchase. Please make sure to attach a screenshot of the wrong file in your email so our team can quickly verify and resolve the issue.

We value your time and look forward to assisting you!